Service Support

ionSpa Service & Support

Need help with your ionSpa?

Having an issue with your ionSpa? Start by reviewing the product manual for your model. If you still need assistance, submit a service request below.

How it works3 easy steps

01
Choose your ionSpa modelTell us which product needs attention
02
Review your product manualMany common questions are answered there
03
Describe the issueOur support team will follow up by email

Fields marked (required) must be completed.

New support request

Tell us what is happening and we’ll help you get started.

Identify your product

We will show you the current manual for your model.

ionSpa model (required)

Product manualSelect your product to view its current manual.

Personal v6 manual

Portable v8 manual

Professional v8 manual

If you select Other, no manual acknowledgment is required.

Your contact information

Used to identify your support record and send updates.

First Name (required)

Last Name (required)

Email (required)

Phone (optional) Optional. You can add a US or Canadian phone number later from your secure ticket page. ionSpa does not provide outbound telephone troubleshooting.

Describe your issue

A little detail helps us direct your request.

Product Serial Number (optional)

Issue Category (required)

Describe the Issue (required)

For security reasons, ionSpa does not accept file attachments by email or through the service-ticket system. Email attachments can introduce unnecessary security risks and vulnerabilities, particularly when large or externally generated files are received. If photos, videos, or other files are required for troubleshooting, an ionSpa Service & Support representative will provide a secure upload link.

Review and submit

Please confirm the following before sending.

Required acknowledgments

I reviewed the applicable ionSpa product manual before submitting this service request. (required)

I authorize ionSpa Service & Support to contact me by email regarding this service request. (required)

I understand that ionSpa provides technical troubleshooting through email notifications and the secure service-ticket system. ionSpa does not provide outbound telephone troubleshooting. If photos, videos, or other files are required, ionSpa will provide separate secure upload instructions. (required)

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After submitting, watch your inbox for a secure link to your service ticket.

Already have a ticket?

Get a link to your existing support ticket

Enter the email address or phone number used on your ticket. If an eligible ticket matches, we will send a secure link to the email address already on file.

For your privacy, we only send ticket links to the email address already on file. We never display ticket details or email addresses on this page.

Helpful to know

Check the manual first

Your ionSpa manual includes setup, operating instructions, and troubleshooting guidance. Selecting your model brings its current manual into view.

Choose your product

Secure, organized support

Every request receives a ticket number that keeps the conversation together.

Identify your product

Your contact information

Describe your issue

Review and submit

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