45-Day Risk-Free Trial & Return Policy
We want you to feel confident trying your ionSpa. That’s why eligible ionSpa products are backed by our 45-Day Risk-Free Trial.
If you aren’t completely satisfied with your purchase, you may return it within 45 days of the date your order was delivered, based on the shipping carrier’s tracking information.
45-Day Risk-Free Trial
You are welcome to use your ionSpa during the 45-day trial period to determine whether it is right for you.
To qualify for a return:
- Your return must be initiated within 45 days of delivery.
- The product must be returned with all included components, accessories, cables, controllers, and other items originally included with your purchase.
- The product must not be intentionally damaged, modified, abused, or used in a manner inconsistent with its intended purpose.
- We strongly recommend keeping the original packaging during your 45-day trial so the product can be safely returned.
Normal signs of use during the trial period will not prevent an otherwise eligible return.
Non-returnable items: Gift cards and any items specifically identified as non-returnable at the time of purchase.
How to Start a Return
Before shipping your return, please Contact Us so we can provide return instructions and help ensure your return is properly identified when it arrives.
Returns should be mailed to:
ionSpa Returns
7017 N 10th Street
STE N2-343
McAllen, TX 78504
Please include your name and order number with your return.
Return Shipping
Customers are responsible for the cost of shipping products back to ionSpa.
Return shipping charges are not reimbursed.
We strongly recommend using a trackable shipping service and, for higher-value shipments, purchasing appropriate shipping insurance. You are responsible for the return shipment until it is delivered to us.
ionSpa cannot guarantee receipt of packages that do not have valid tracking showing successful delivery.
Refunds
Once your return is received, we will inspect it and notify you by email regarding the status of your refund.
Approved returns made under our 45-Day Risk-Free Trial will receive a refund of the eligible product purchase price to the original method of payment.
Original shipping and delivery charges, if any, are non-refundable.
Refunds are typically issued promptly after approval, although the amount of time required for the credit to appear in your account will depend on your bank, credit card issuer, or payment provider.
Products returned with missing components, excessive damage, unauthorized modifications, or damage caused by misuse may be subject to a deduction from the refund or may be ineligible for a refund.
Defective or Damaged Products
If your product arrives damaged, defective, or with missing components, please Contact Us as soon as possible.
We will work with you to resolve the issue. Depending on the circumstances, we may provide replacement parts, repair the product, replace the product, or provide another appropriate resolution.
When a return is required because of a confirmed shipping error, defective product, or other issue for which ionSpa is responsible, we may provide or reimburse return shipping as appropriate.
Exchanges
If you need to exchange a defective or damaged product for the same item, please Contact Us for assistance and return instructions.
Need Help?
We’ve been supporting ionSpa customers for years and want you to be comfortable with your purchase.
For questions about your 45-Day Risk-Free Trial, returns, refunds, exchanges, or your ionSpa product, please Contact Us.